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Couples Therapy

Help Center

I’ve compiled a list of the most frequent questions that I have received over my career. It’s normal and encouraged for patients and clients to ask many questions when choosing to work with a licensed professional. Here are some answers to the questions I receive the most. If you can’t find what you are looking for, please get in touch.

Q & A: FAQ

What is your typical schedule and availability like?

My top priority is serving my patients and aiding others through my profession. Due to my busy schedule and returning patients, my availability for appointments is limited. To ensure I give my full attention to my patients, I refrain from working weekends and have restricted availability after 5pm on weekdays. I am actively working on expanding my practice to meet the high demand for services. Thank you for your patience and understanding.

To view my current schedule and openings:

What can I expect from my therapy sessions?

Therapy sessions are typically between 50-55minutes. In our first session, I'll learn about your background and what brings you to therapy. We'll talk about your therapy goals, and I'll happily answer any questions you have about the process, my experience, or what to expect going forward. Your preferences will guide our sessions moving forwards—you're in control!

What’s the difference between talking to you or my best friend or family?

A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. It's a guaranteed to be completely devoted to you. It's a place where you do not have to apologize for your emotions and instead, you are welcome to express whatever emotion you are experiencing. Expressing yourself through tears, outrage, panic, humor, joy, and accomplishment are all part of the process. 

Furthermore, therapy is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, if you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life. 

How long am I expected to be in therapy?

Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them and the length of time therapy can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek therapy in the first place.

I typically tell people that my goal is to work myself out of a job--I want to provide you will the skills and framework necessary to no longer need my services. 

People may see me for months, years, or throughout different periods of their lives. Most patients will complete therapy once their goals are met and some may come back for additional support or when new needs arise. Whatever you may need, we will work through it together. 

What types of techniques do you use?

Because we all have different learning styles and preferences for communication, I do not believe therapy should be "one size fits all". I prefer to use an eclectic approach to therapy--often combining many different techniques and approaches to meet your needs and tailor them specifically to what you are looking for in your therapy. 

Many people are able to achieve their goals through traditional talk therapy, others may want more structure, homework, guidance and handouts. I have experience and training within the evidence-based frameworks of Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Motivational Interviewing, Trauma Informed Care, and as a Certified Brainspotting Therapist.

My focus is to help you uncover your resiliency & ability to get through the hard stuff. Therapy allows for all spectrums of emotions without judgement or bias, & I encourage any form of self-expression of your choosing, including humor, cursing, & "ugly crying". I provide a therapeutic space marked by warmth, empathy, mutual conversation & collaboration.

I provide Evidence Based interventions to support & teach additional coping skills & techniques that empower you to improve the situations & circumstances that brought you into therapy. I see my patients as equals & deserving of a supportive & affirming place to work on themselves. I particularly enjoy working with & empowering women & adolescents.

 ​I am interested in and desire feedback as to what works for you, and if you are new to therapy and do not yet know, then we will figure this out together. 

What happens if I join your waitlist?

While I always aim to accommodate patients as soon as possible, the nature of treatment makes it challenging to predict exact openings and being on my waitlist does not gaurantee that I will have openings that meet your availability. I will try and filter out people whose schedule may not align with my future or current openings.

Ideally, I do not want you to have to wait for therapy once you are ready, and am working on expanding my practice to meet the high demands of therapuetic services. I will also be working on a referral resource page for prospective patients to assist people in finding help as soon as possible.

I do understand that at times people may have the capacity to wait for my services. When my practice is full and you are able to wait for services, you may ask to be added to my waitlist. 

The wait time is typically around 30-60 days, depending on availability and any changes in my existing patients' sessions. I do not offer appointments on weekends or holidays and do not typically have openings in the evening (5pm-7pm) as these are highly sought after by my existing patients. 

To assist in finding a suitable opening for you, I have a few questions and you may email your inquiries to me at What is your schedule and availability for sessions? Are you interested in virtual or in-person sessions? How frequently would you like to have sessions (weekly, biweekly, monthly, etc.)? Additionally, if you plan to use insurance, please let me know the provider so I can check if I am in-network prior to adding you to the waitlist.

When I add you to the waitlist, you may access my schedule and openings through my patient portal. On my patient portal, you can complete the necessary paperwork and access my calendar to schedule on any upcoming or new openings.  This gives you the opportunity for an earlier session and to determine if I am a good fit for your needs. 

Access my patient portal here:

Thank you for your understanding and patience. 

If I saw you before for services, then can I come back for sessions, even after we ended sessions?

Absolutely!!! I typically establish strong therapuetic relationships with my patients, and truly care about everyone  I work with. I always welcome you back. I believe that therapy is often not a one and done process. Thus, once a patient is an established patient with me, I will always accept them back into my care if ever needed--even after long periods of time has passed between sessions.  

Please do not hesitate to reach out if you are wanting to be a returning patient. 

Do you prescribe medications?

As a psychotherapist, I do not prescribe medications. Instead, our work together is designed to explore the root of the issue, dig deep into your behavior and teach strategies that can help you accomplish your personal and/or relational goals.

Only Psychiatrists and other Physicians are able to prescribe medications for your mental health.  Medication can be effective and is sometimes needed in conjunction with therapy. However,  what medication does is treat the symptoms and it alone cannot solve all issues. If you are questioning whether or not medication could be helpful to you, then this is a topic that we can discuss within our sessions, and I can refer you to a Physician for a medication evaluation when appropriate. 

Do you take insurance?

 I am currently in network with Aetna, Blue Cross Blue Shield, United Health Care, and Optum. I am also accepting direct fee for service for therapy, consultation, and supervision services. 

For psychotherapy sessions, you may use your insurance benefits if I am considered an in network provider with your insurance. 

Navigating the managed care system can be extremely overwhelming, and my goal is to help make this process as smooth as possible for you and your family.  When you call to schedule your first appointment with me, I will collect your insurance information over the phone and call to verify your mental health coverage and benefits prior to your first appointment.  You will be asked to provide current insurance information throughout the duration of your services.  If I am contracted with your insurance provider, my office will file all claims for you, on your behalf, and you will be responsible for any co-payment, co-insurance or payment towards deductible at the time of service.

The rate of services, coinsurance, copays, and what is and is not covered when using insurance is set by your insurance. You can identify this information through contacting your insurance directly and providing them with the following information:

Provider Name: Lindsey L. Reynoso or  Lindsey L. Jensen (maiden name)

Provider NPI number: 1871036640

Provider Professional License Number:  For Illinois, it is 149018409 and for Arizona, it is LCSW19240.

Can I pay out of pocket for services?

Many choose to work with me as a therapist even though I may not be in-network with their insurance company.  If I am not contracted with your insurance, you are not insured, or you choose to not use your insurance benefits, then you may pay for your services at the out-of-pocket rate.

The full fee-for-service will be due at the time of your appointment. I always encourage you to contact your insurance plan ahead of time to discuss their policy for out-of-network fees and coverage, as this is often plan-specific.

If requested, then I will prepare a monthly superbill for you to submit to your insurance company, including dates of service, diagnosis and procedure codes, and provider identification numbers necessary to process your claim and for you to send to your insurance company to receive reimbursement directly from them.

The rate for an individual therapy intake and session is $150 per session. Consultation sessions  and Supervision sessions are at a direct rate of $150 per session. Supervision sessions also include completing necessary paperwork with you for the licensure application.

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